Shipping policy
SHIPPING POLICY
Last Updated: 24 July 2026
Thank you for shopping with MT ECOM LTD. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
Please read this policy carefully before placing an order.
1. SHIPPING LOCATIONS
We currently offer delivery within the United Kingdom.
Delivery availability may vary depending on the delivery address, product availability, courier service, and other operational factors.
If we are unable to deliver to your location, this will normally be indicated during checkout or we will contact you after your order has been placed.
2. ORDER PROCESSING TIME
We aim to process and prepare orders as quickly as possible.
Unless otherwise stated on the relevant product page or during checkout, orders are generally processed within:
1–3 business days
Business days are Monday to Friday, excluding public holidays.
Please note that processing time is separate from delivery or transit time.
During busy periods, sales, holidays, or unforeseen circumstances, order processing may take longer. If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the contact details provided with your order.
3. ESTIMATED DELIVERY TIMES
After your order has been dispatched, estimated delivery times may vary depending on your location and the shipping service selected.
Our typical estimated delivery times within the United Kingdom are:
Standard Delivery
Estimated delivery: 2–5 business days after dispatch
Express Delivery
Where available at checkout, express delivery times will be displayed before you complete your order.
Please note that delivery times are estimates and are not guaranteed unless we have specifically agreed otherwise.
Factors outside our reasonable control, including courier delays, adverse weather, transport disruptions, strikes, public holidays, or incorrect delivery information, may affect delivery times.
4. SHIPPING COSTS
Shipping costs and available delivery options will be displayed clearly during checkout before you complete your purchase.
The cost of delivery may depend on:
- Your delivery location;
- The size or weight of your order;
- The products ordered; and
- The shipping method selected.
Any applicable delivery charge will be shown before payment is completed.
5. ORDER CONFIRMATION AND DISPATCH
After placing an order, you should receive an order confirmation using the email address provided during checkout.
Once your order has been dispatched, we may send you a dispatch confirmation and, where available, tracking information.
Please ensure that you provide a correct and active email address when placing your order.
6. TRACKING
Where tracking is available for your selected shipping service, tracking details may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
Not all delivery services or products may include tracking.
7. DELIVERY ADDRESS
It is your responsibility to provide a complete and accurate delivery address when placing your order.
Please check your delivery information carefully before completing your purchase.
If you notice an error in your delivery address, please contact us as soon as possible at:
Email: mt4ecom@gmail.com
We will make reasonable efforts to update your details before your order is dispatched. However, we may not be able to make changes once an order has been processed or handed to the delivery carrier.
MT ECOM LTD is not responsible for delays or delivery problems caused by incorrect, incomplete, or inaccurate delivery information provided by the customer, except where responsibility cannot legally be excluded.
8. FAILED OR UNDELIVERABLE DELIVERIES
If a delivery cannot be completed because:
- The address provided was incorrect or incomplete;
- The recipient was unavailable where a signature or personal receipt was required;
- The parcel was not collected from a designated collection point within the required period; or
- Another issue occurred due to information or instructions provided by the customer,
the parcel may be returned to us.
If an order is returned to us, we will contact you where reasonably possible.
Additional delivery charges may apply if you request the order to be sent again, where permitted by applicable law and where the failed delivery was caused by circumstances for which the customer is responsible.
9. DELIVERY DELAYS
We always aim to deliver orders within the estimated timeframe provided.
However, delays can occasionally occur due to circumstances outside our reasonable control, including:
- Courier or postal delays;
- Severe weather;
- Public holidays;
- Transport disruptions;
- Customs or regulatory delays, where applicable;
- High order volumes; or
- Other unexpected events.
If your order is significantly delayed, please contact us at mt4ecom@gmail.com and we will investigate the matter.
Nothing in this policy affects your legal rights regarding delivery. Unless another delivery period has been agreed with you, goods will generally be delivered within the applicable legal timeframe.
10. LOST OR MISSING ORDERS
If your order is shown as delivered but you cannot locate it, please:
- Check around your property, including any safe place or designated delivery location;
- Check with household members or neighbours where appropriate;
- Check the tracking information, if available; and
- Contact us as soon as possible at mt4ecom@gmail.com.
We will review the available information and, where appropriate, investigate the issue with the delivery provider.
Your statutory rights are not affected by this policy.
11. DAMAGED ITEMS
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number;
- Your name;
- A description of the problem; and
- Photographs of the damaged item and packaging, where available.
We will review the issue and provide an appropriate resolution in accordance with your legal rights and our applicable Return & Refund Policy.
12. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or believe that an item is missing from your order, please contact us at:
Please provide your order number and details of the issue. We will investigate and work to resolve the matter as appropriate.
13. DELIVERY ESTIMATES AND LEGAL RIGHTS
Any delivery times shown on our website, at checkout, or in communications with you are estimates unless we have expressly agreed to a specific delivery date or timeframe.
We will provide clear information about applicable delivery arrangements, costs, and estimated delivery times before you complete your order.
Nothing in this Shipping Policy is intended to exclude or limit any statutory rights you have under applicable UK consumer law.
14. CHANGES TO SHIPPING SERVICES
We may update our available shipping methods, delivery areas, charges, or estimated delivery times from time to time.
The shipping options and charges applicable to your order will normally be those shown to you at the time you place your order, subject to applicable law and any circumstances communicated to you.
15. CONTACT US
If you have any questions about shipping or an existing order, please contact us:
MT ECOM LTD
74 Winnie Road
Birmingham
B29 6JX
United Kingdom
Email: mt4ecom@gmail.com
We will aim to respond to your enquiry as soon as reasonably possible.